Kolkata New Town Development Corporation create a panel to resolve citizen complaints

NKDA plans to form an apex committee comprising representatives of residents’ welfare associations (RWAs) and registered housing societies across New Town along with officials of NKDA to address civic issues.

“The committee will have representations from all RWAs and registered housing societies in New Town, and a chief engineer and others from NKDA. The committee may meet once a fortnight through video conference where local civic issues and grievances can be heard and addressed.

Some common issues that residents bring up include haphazard dumping of construction materials, pavement encroachment, illegal parking, garbage dumped on the streets and vacant plots.

Till now, there is no common platform where residents can bring up these issues  before the NKDA on a regular basis. Having such a committee will be very useful.

NKDA officials said there is already a 24-hour helpline which is strictly monitored. “We regularly review any civic issue or public grievance received through the helpline,” an official said.

By LNN (Liyaans News Network)